Shipping policy

1. COVERAGE OF THE OFFER 

The COELI products offered are distributed worldwide within the scopes of the shipping companies.

Any order with a delivery address located outside those territories will be rejected during the application process. 

 

2. SHIPMENTS 

We send COELI products through a courier company.

 

National Shipping:

 

The order made by you will be delivered within a maximum period of 15 working days from when we have made the order confirmation.

 

For orders over $ 790.00 MXN the express shipping will be free.

 

The standard shipping cost is $ 90.00 MXN and the delivery time is 2-5 business days.

 

The cost of express shipping is $ 120.00 MXN and the delivery time is 1-2 business days.

 

International deliveries:

 

For the United States and Canada:

The cost of express shipping is $ 32 USD and the delivery time is 3-5 business days.

 

For the rest of the world:

The cost of express shipping is $ 79 USD and the delivery time is 3-5 business days.

Please be aware that International orders may incur customs or import duty fees when your order arrives. Please contact your local customs office for further information.

 

The delivery times presented are understood from the moment the order has been processed, the processing of an order will not take more than 2 business days for line products and 10 business days for personalized products. 

 

Once the order leaves our warehouses an email will be sent notifying you that your order has been accepted and is being shipped. 

 

Orders will be sent to the delivery address that you have given us in your form, so it is important to pay attention when covering the delivery address data. We will not be responsible in case the delivery address is incorrect or incomplete. 

 

You can track the status of your order through the "My account" area on our website. 

 

For security reasons, COELI will not send no order to post office boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and its address. 

If you choose PayPal as the payment method, once the order is placed, it is not allowed to make any type of change Shipping Address.

 

3. PROBLEMS IN DELIVERY

In the event that the period indicated in the shipping section for the shipping method selected by you has elapsed without having received your order, you should inform COELI of this circumstance. 

If it is impossible for us to make the delivery, the courier company they will contact you again to arrange a new delivery date. In the event that at that time you wish to modify the address and / or delivery method initially selected, the costs that such modifications generate will be borne in any case by you. 

We will return all orders that, due to lack of customer response, do not can be delivered within fifteen calendar days from the courier company makes the first attempt.

Once the orders have arrived at our warehouses, we will proceed to reimburse the amount of the order as well as delivery costs. The costs of returning the order (return costs to our warehouses) will be assumed by you. 

When your order is delivered, you must check that everything is in accordance with what was requested. If there is any discrepancy or problem with the order, you should contact COELI through the contact form, leaving us your personal information and order number, reflecting the discrepancy or problem, and we will contact you shortly to resolve the issue.